Return & Refund Policy
Last updated: May 15, 2025
At Lunaeecor, customer satisfaction is our priority. We want every customer to enjoy their lighting and home decor products with confidence.
If you are not completely satisfied with your purchase, our return and refund process is designed to provide a clear and simple experience.
Return Eligibility
Customers may request a return within:
30 days after receiving the order.
To qualify for a return, the following conditions must be met:
- The product must be unused
- The product must remain in its original condition
- The product must include original packaging and accessories
- Proof of purchase must be provided
Items that do not meet these conditions may not be eligible for return.
Accepted Return Situations
A return request may be accepted in the following situations:
Damaged Products
If your order arrives damaged during shipping, please contact us within:
7 days after delivery
Please provide:
- Order number
- Photos of the damaged product
- Photos of the packaging if available
Our team will review the information and provide an appropriate solution.
Incorrect Product Received
If you receive a product different from the item you ordered, please contact our customer support team.
We will verify the issue and arrange the appropriate resolution.
Product Quality Issues
If your product has a confirmed manufacturing defect affecting normal use, please contact us with details and supporting photos.
Change Of Mind
Return requests due to personal preference may be accepted if:
- The item has not been used
- The item remains in original condition
- The customer covers return shipping costs
Non-Returnable Items
Returns may not be accepted for:
- Products that have been used
- Products damaged through improper handling
- Items without original packaging
- Items returned without prior approval
- Products returned after the return period
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the refund decision.
If approved:
- Refunds will be issued to the original payment method
- Processing time depends on your bank or payment provider
Please allow additional time for the refund to appear in your account.
Return Shipping
Customers are responsible for return shipping costs unless:
- The product arrived damaged
- The wrong product was sent
- A product defect has been confirmed
Original shipping fees are generally non-refundable.
Return Address
All approved returns should be sent to:
CHEONG LUNG MARINE PRODUCTS LIMITED
SHOP 1 G/F
135 BONHAM STRAND
SHEUNG WAN
HK
Phone:
+852 2851 3268
Email:
Please contact our customer support team before sending any return package.
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)