FAQ
Welcome to the Lunaeecor FAQ page.
Lunaeecor is operated by CHEONG LUNG MARINE PRODUCTS LIMITED, providing thoughtfully designed lighting and home decor products with a focus on quality, design, and customer experience.
Below you can find answers to common questions about orders, shipping, tracking, returns, and our products.
How long does shipping take?
Orders are usually processed within:
1–3 business days
Delivery times are generally:
United States:
7–15 business days
International:
10–25 business days
Delivery times may vary depending on location and carrier conditions.
Can I track my order?
Yes.
Once your order has been shipped, you will receive tracking information by email.
You can track your order through our:
Track Your Order
page.
Simply enter your tracking information to view the latest shipment updates.
What payment methods do you accept?
We currently accept:
- PayPal
- Major credit cards
- Debit cards
All payments are processed securely through trusted payment providers.
Can I return my order?
Yes.
Eligible products can be returned within:
30 days after delivery
Products must be:
- Unused
- In original condition
- With original packaging
Please review our Return & Refund Policy for complete details.
What happens if my product arrives damaged?
If your product arrives damaged, please contact us within:
7 days after delivery
Please provide photos of the product and packaging.
Our team will review your request and provide assistance.
Can I cancel my order?
Orders can only be canceled before they enter the shipping process.
Once an order has been shipped, it must follow our return procedure.
How can I contact customer support?
Email:
Phone:
+852 2851 3268
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
We aim to respond within 1–2 business days.